Intro
Starloop LLC (“Starloop”, “us” or “we”) welcomes you. This Privacy Notice (“Privacy Notice”) applies to this website, where you read this document (“Website”) and our web application (“App”) available https://app.starloop.com
The Privacy Notice describes which of your personal data App collects, how it stores, processes, and uses it, and what happens when you use the App.
Please note! If you received an invitation to leave a review on behalf of the user of our services, we act as a processor of your personal information, and only if such information is being shared with us by the user of our services. Please refer to such user for information about your data processing.
Content
- Intro
- Content
- About us
- About you
- Personal data
- Sources of data
- Lawful bases for processing
- Users’ data
- Users’ data
- Newsletter subscribers’ data
- Data received from third parties
- Data sharing with third parties
- Data protection
- Data subjects rights
- Cookies
- Privacy Notice updates
About us
We are the controller of your personal data processed through the App and the Website. This means that we determine the purposes and means of personal data processing.
| Name | Starloop LLC |
| Address | 2093 Philadelphia Pike #7077, Claymont, DE 19703 |
| support@starloop.com - for general inquiries |
About you
When you visit the App, you become our user (“User”).
We divide the Users into categories so you can easily find details about the processing of your personal data. Pay attention that you can fall into several categories depending on your actions.
| Type of User | Description |
|---|---|
| User | A user who has registered on the App |
| Newsletter subscriber | User who fills out our opt-in form for email newsletters on the Website / App |
Please note! We do not knowingly process the personal data of Users under the age of 18. If you are such a User or the legal representative of such a User, please contact us.
Personal data
Sources of data
We receive your data when you visit the App and interact with it, depending on your actions on the App.
You can change your personal data by exercising your right to rectification. Please note that the same lawful basis and storage terms apply to the changed data.
We also receive data from third parties. The exact amount of data we receive from them depends on your settings and the features you use.
Lawful bases for processing
To process your personal data, we rely on the following lawful bases:
- performance of the contract — for the processing of personal data necessary for the negotiation, conclusion, and performance of a contract (mainly, the Terms of Service) with you;
- legitimate interest — for the processing necessary for the development of our services, taking into consideration your interests, rights, and expectations;
- legal obligation — for the processing as required by applicable laws (for example, to comply with tax or KYC/AML regulations) or if requested by a law enforcement agency, court, supervisory authority, or another state-authorised public body;
- consent — for additional specific purposes.
If we collect personal data on the basis of legitimate interest or performance of the contract, we can use it for another purpose after checking that the new purpose is compatible with the original purpose.
When your data processing is based on a legal obligation or performance of the contract, you are obliged to provide your personal data. We need this data to comply with legal requirements or to properly provide you with our services. The failure to provide such data may have negative consequences, such as tax liability, inability to enter into a contract or provide services to you, etc.
Users’ data
When you visit the Website or access the App, we collect some data automatically. We collect some technical data about the Users to optimise performance, debug issues, and enhance features while ensuring security and privacy to improve the overall user experience.
Most of the technical data we collect is anonymous, but some data is associated with your IP address and device ID. Please read about personal technical data below.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Information about the coarse location (IP address, country) | The optimization of the performance, debugging, enhancement of the features’ proper functioning, administering, and improvement of the Website and the App | Legitimate interest |
| Technical device information and network information (including IP address, HTTP user agent, browser or device type (depending on if you access the Website or the App), Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks, tracking pixel, authentication token, session identifiers, caching mechanism, such as Azure CosmoDB (ETag), Redis) | ||
| Data storage | We store the data for 3 years from its collection. | |
Users’ data
We collect your personal data when you register on our App, or are invited to register on our App.
Important! When you invite someone to your workspace, make sure you have their explicit permission and consent to share their data with us. Failure to obtain such consent may result in suspension of your account. Please refer to our Terms of Service for more details.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Name | To identify you and personalise your experience in the App | Performance of the contract |
| Surname | ||
| To create your account and have a way to communicate with you | ||
| Password | To provide security features for your account | |
| Preferences of your profile | To personalise your experience | Performance of the contract. |
| Data storage | Until the deletion of the account. | |
We collect the following information for each workspace you create, including when you first sign up to our App:
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Company name | To provide you with the main functionality of our App | Performance of the contract |
| Email sender information (including email address and sender’s name) | ||
| Google Business Profile information | ||
| Password | To provide security features for your account | |
| Time zone | To personalise your experience | Performance of the contract. |
| Data storage | Until the deletion of the account. | |
Newsletter subscribers’ data
When you leave an email on our opt-in form for email newsletters, we process the following data.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| To provide you with an email newsletter on our updates | Consent | |
| Data storage | We store the data for 3 years from its collection | |
Data received from third parties
We may receive some personal data from third parties.
The amount of data collected, the purposes, and the lawful basis for processing are determined by the respective privacy documents of these third parties.
| Category of data | Third party | Privacy documents |
|---|---|---|
| Payment data | Stripe | Stripe Privacy Policy |
| Identification, your Google Business and tracking data (for providing the services of our App, tracking in-app user engagement, phone Authentication, and Cloud Messaging for notifications) | Google Inc. | Privacy & Security at Firebase |
| Tracking data | Google Analytics | Privacy Policy |
Data sharing with third parties
We can share your personal data with third parties without any harm to you and in full compliance with applicable law. In addition, we have implemented organisational and technical measures to ensure the security of personal data during data transfer to third parties.
| Third parties | Description |
|---|---|
| Analytics tools | We use analytics tools to understand and promote our business, such as Google Analytics. |
| Payment services | We use payment services to process your payments and other transactions, namely Stripe. |
| Data storage services | We use various cloud services, such as Google Cloud Platform and Digital Ocean, that allow us to securely store data on remote servers. |
| Contractors, service providers on App | We cooperate with service providers and contractors to provide you with their services, operate, develop, and improve the features and functionality of the App, fulfill your support requests, complete payment transactions, etc. |
| Providers of the services our team use | We use CRM systems, messengers, and other services in our organisation to provide you with our services. |
| State authorities, courts, law enforcement agencies, etc | We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies:
|
To get a detailed list of the third-party recipients of your personal data, contact us.
To share your data, we rely on the following lawful bases, depending on the case: consent, compliance with the law, and performance of a contract.
Data protection
We apply a variety of security measures appropriate to the possible risks.
Organisational measures
- Staff training
- Internal policies and instructions
- Non-disclosure agreements (NDA)
- regular testing the effectiveness of measures to ensure the security of the processing
- internal IT and IT security governance and management.
Technical measures
- Implementation of HTTPS
- Backups
- Firewalls
- Encryption of data during transmission and storage
Data subjects rights
You, as a data subject (individual), have the right to interact with your data directly or through a request to us. This section describes these rights and how you can exercise them depending on your residency.
To exercise your rights, contact us.
| Right | Description |
|---|---|
| Right to access | You can request information on whether personal data is being processed, and, where that is the case, access to this personal data and the information required by law. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to erasure | You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law. |
| Right to restrict the processing | You may partially or completely prohibit us from processing your personal data in cases provided by law. |
| Right to data portability | You can request all the data you provided to us and request to transfer the data to another controller. |
| Right to object | You may object to the processing of your personal data that is collected on the basis of legitimate interest. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right to file a complaint | If your request was not satisfied, you could file a complaint to the regulatory body. |
We will answer your request within one month.
Cookies
We use cookies that are needed for the Website’s operation. By using cookies, we receive automatically collected data.
If you want to turn off cookies, you can find instructions for managing your browser settings at these links:
Privacy Notice updates
This Privacy Notice is developed according to the Delaware Personal Data Privacy Act, other applicable privacy laws, and best privacy practices.
If there are material changes to the Privacy Notice or the App that affect your data privacy rights, we may or may not notify you by displaying information on the App and, if necessary, ask for your consent. We strongly encourage you to review this Privacy Notice for any changes at least once a month.
